Terms of use

Last updated 5 October 2026. These are the rules between you and Tolong Alih, written in plain words. Tolong Alih is run by Next Novas in Malaysia.

Our promise

We never sell your data.
We don't ask for your phone number. If you gave us one before, we never sell, share or show it.
No ad networks, and we never sell your data. Shops that advertise with us only see how many people viewed or tapped their ad, never who. We use Google Analytics to count visits, as the privacy policy explains.

Your name and email, from sign-up or from Google.
The car plates you add, the blocks you declare, and the messages in them.
Your phone's alert address, so we can send you alerts.
Where you were when you declared a block, with the road and area. Other drivers never see it.
The state you open the app from (for example Selangor), once a day, never your exact position. We use it to count daily drivers and, as totals only, to show local shops where drivers are.

The other driver sees your car plate and the short message, such as "back in 15 min". They do not see your name or email.
Our team can see the records, only to run the service and fix problems.
The services that run the app handle your data for us: Cloudflare for hosting, Neon for the database in Singapore, and Google for analytics and, if you choose it, sign-in.
To show the place name at the top of the app, your phone sends its approximate position to OpenStreetMap.
We may share totals by area with councils to help plan parking, never plates, names or accounts.
We share your information with others only if the law requires it.

You can ask us to show you, correct or delete everything we keep about you. Deleting removes your account, your plates and your messages. For now we do it by hand: just message us on the Contact page.
You can remove a car in Garage, and turn alerts off in your phone's settings, at any time. If you gave us a phone number before, ask us and we will delete it.

Only add plates of cars you drive. Don't claim someone else's plate.
Use Declare when you have really blocked someone. Use Trace only when you are really blocked in.
No rude or threatening messages, no spam, and no trying to find out about other people's cars or to break the app.
We may close an account that breaks these rules.

Tolong Alih helps drivers reach each other. It can't make anyone move.
Alerts depend on your phone, your internet and your settings, so they can be late or not arrive. In an emergency, call 999.
We are not responsible for disputes between drivers, or for damage, fines or towing.
We may change or stop the service. If we change these terms, we will update the date at the top and tell you in the app if it matters.

These terms follow Malaysian law.

What we do with your information is in our privacy policy.

Message us on the Contact page. We read everything.